Privacy Policy

Last updated: November 2, 2026. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and this policy.

1. Who we are

Deadline Pro (“we”, “us”) operates the website and service at deadlinepro.co.za. We are responsible for the personal information we collect and process in connection with the Service. For the purposes of POPIA, we act as a “responsible party” in respect of that processing.

2. Information we collect

We may collect:

• Account and profile: name, email address, phone number, job title, and similar details you provide when signing up or managing your account.
• Usage and technical: IP address, browser type, device information, and logs of how you use the Service (e.g. pages visited, actions taken) to operate, secure, and improve the Service.
• Client and practice data: data you upload or enter into the Service (e.g. client names, contact details, tax references, documents, deadlines, invoices). This data is processed on your instructions as part of the Service.
• Communications: when you contact us (e.g. via contact form or email), we keep a record of the communication.

3. Legal basis and purpose (POPIA)

We process personal information only where we have a lawful basis, including:

• Contract: to provide the Service, manage your account, and process payments.
• Legitimate interests: to operate, secure, and improve the Service, and to communicate with you about the Service.
• Consent: where we ask for your consent (e.g. marketing emails), you may withdraw it at any time.
• Legal obligation: where we must retain or disclose information to comply with South African or other applicable law.

4. How we use the information

We use the information to: provide and maintain the Service; process payments; send service-related messages (e.g. password reset, billing); improve the product and support; detect and prevent abuse; and comply with legal obligations. We do not sell your personal information to third parties.

5. Sharing and processors

We may share data with:

• Service providers (operators/processors): hosting, email delivery, payment processing (e.g. PayFast), and similar providers that help us run the Service. We choose providers that implement appropriate safeguards and, where required, we ensure contracts are in place that meet POPIA expectations for operators.
• Legal and regulatory: where required by law or to protect our rights, we may disclose information to authorities or other parties.

We do not transfer personal information outside South Africa unless necessary for the Service (e.g. certain cloud or email providers). Where we do, we take steps to ensure adequate protection or use mechanisms recognised under POPIA.

6. Data retention

We retain personal information only for as long as needed for the purposes above or as required by law. Account and usage data are typically retained while your account is active and for a reasonable period after closure for legal, security, and support purposes. You may request deletion of your data subject to our legal and operational constraints (see “Your rights” below).

7. Your rights under POPIA

You have the right to:

• Know what personal information we hold about you and request access.
• Request correction of inaccurate or incomplete information.
• Object to processing based on legitimate interests, or withdraw consent where processing is consent-based.
• Request deletion of your personal information, subject to legal and contractual limits.
• Lodge a complaint with the Information Regulator (South Africa): https://www.justice.gov.za/inforeg/.

To exercise these rights, contact us using the details in the “Contact” section. We will respond within a reasonable time and in line with POPIA.

8. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or alteration. This includes access controls, encryption where appropriate, and secure handling of credentials and sensitive data. No system is completely secure; we encourage you to use strong passwords and keep them confidential.

9. Cookies and similar technologies

We use cookies and similar technologies to operate the Service (e.g. session management, preferences). For more detail, see our Cookie Policy.

10. Children

The Service is not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the website and, for material changes, we will notify you by email or in-app notice. Continued use after the effective date constitutes acceptance of the updated policy.

12. Contact and Information Officer

For privacy-related requests, access requests, or complaints, contact us via Contact or the email address on deadlinepro.co.za. We will treat your request in line with POPIA. You may also lodge a complaint with the Information Regulator (South Africa).